Privacy Policy

Last Updated:March 4, 2025

At Ki Live, we deeply value your privacy and are committed to protecting your personal information with the highest standards of security and reliability. This Privacy Policy outlines how we collect, use, share, and safeguard your data while ensuring transparency and respecting your rights. By using Ki Live products and services, you agree to the terms outlined in this Policy. If you do not agree, please refrain from using our application. For any questions or concerns, please contact us using the provided channels.

1. Introduction

Ki Live is dedicated to safeguarding your privacy and has established a robust framework to protect your personal information. Our commitment is guided by the following principles:

This Policy applies to all Ki Live products and services but does not cover third-party services or those with separate privacy policies.

2. How We Collect and Use Your Personal Information

By using our services, you acknowledge and agree to the following:

Range of Products and Services

The type and scope of personal information we collect may vary depending on the specific product or service you use. For detailed information about the data collected, please refer to the description of the relevant product or service.

Utilization Across Features

Data collected through one feature or service may be used to enhance other areas of our platform. For example, information from one feature may be used to personalize content, improve security, or optimize user profiles. If we intend to use your personal information for new or unrelated purposes beyond what was initially specified, we will notify you and seek your explicit consent before proceeding.

Ongoing Improvements and Information Adjustments

As we continuously improve our products and services, we may introduce new features or enhance existing ones. This could require the collection of additional personal information or changes in how your data is used. You will be notified of such changes through updates to this Privacy Policy, in-app notifications, or other communication channels. Your data will only be collected and used with your explicit consent. If you have any questions or concerns during this process, please contact us through the provided channels, and we will respond promptly.

Special Notes:

￮ User Registration: To use Ki Live services, you must complete the account setup process. You are responsible for safeguarding your account credentials and should not share them with others.

￮ Device ID and Unique Identifier: We use this information to ensure the secure and efficient operation of our software and services.

￮ Permissions: To provide a richer user experience and ensure our services function fully, we may request access to the following device features:

▪ Photo Library Access: To allow you to share images during chats or update your profile picture. This permission is only activated when you intentionally upload photos from your device’s library.

▪ Camera Access: To enable features such as taking and sharing photos or participating in live video calls. This permission is only active when you initiate a photo capture or start a video call.

▪ Audio and Video Access: To support video calls and audio recording. This permission is only used when you choose to make a video call or record audio.

▪ Bluetooth Access: To ensure a high-quality audio experience when connecting to Bluetooth devices. This permission is only activated when you pair your device with Bluetooth accessories.

▪ External Storage Access: To save or manage files such as photos and videos. This permission is only triggered when you save or download content.

▪ Advertising IDs: To optimize our marketing efforts and analyze campaign performance.

These permissions are only used after you provide explicit consent and can be managed or revoked at any time through your device settings.

￮ Device Information: We automatically collect device details, such as your device ID, brand, model, operating system, IP address, and network type, to optimize app performance and ensure compatibility.

￮ Data Collection for Analysis: We gather usage data and device logs to improve service quality and enhance user experience. This includes diagnostic data such as crash reports, hardware settings, and error logs.

For further analysis and to optimize marketing effectiveness, we may use third-party tools such as Appsflyer and Facebook Analytics. These platforms help us evaluate marketing strategies, track user behavior, and improve service performance. Data shared with these third parties is strictly limited to what is necessary for these purposes and is handled in compliance with applicable privacy laws.

By using Ki Live, you agree to the collection and use of your personal information as described above. We are committed to protecting your privacy and ensuring that your data is handled securely and transparently. If you have any questions or concerns, please do not hesitate to contact us.

3. Sharing, Transfer, and Disclosure of Your Personal Information

At Ki Live, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. We do not share your personal information with external parties except in the following circumstances:

1. With Your Explicit Consent

We will only share your personal data with third parties if we have obtained your explicit consent. In such cases, you have full control over whether or not your information is shared, and you can withdraw your consent at any time.

2. Compliance with Legal Obligations

We may disclose your personal information when required to comply with applicable laws, regulations, or governmental requests. This includes situations where we are obligated to respond to legal proceedings, court orders, or administrative inquiries. In such cases, we will only provide the minimum amount of information necessary to fulfill the legal requirement.

3. Collaboration with Authorized Partners

We may share your personal information with authorized partners who assist us in providing specific services or performing tasks on our behalf. These partners are strictly prohibited from using your information for any purposes other than those specified by us. Examples of such collaborations include:

￮ Technical Infrastructure: We work with third-party providers to ensure the smooth operation of our platform, including hosting, data storage, and server maintenance.

￮ Payment Processing: We partner with payment processors to facilitate secure transactions and manage billing.

￮ Marketing and Analytics: We collaborate with platforms such as Appsflyer and Facebook Analytics to analyze user behavior, optimize marketing campaigns, and improve service performance. These platforms help us evaluate the effectiveness of our advertising efforts and provide personalized user experiences.

4. Data Sharing for Business Purposes

We may share your personal information with third parties for legitimate business purposes, such as:

￮ Service Improvement: Sharing data with partners to enhance the functionality and performance of our services.

￮ Fraud Prevention: Collaborating with security providers to detect and prevent fraudulent activities.

￮ Customer Support: Partnering with service providers to offer efficient and responsive customer support.

5. Corporate Transactions

In the event of a merger, acquisition, or other corporate restructuring, your personal information may be transferred to the new entity as part of the transaction. In such cases, we will ensure that your data continues to be protected under the terms of this Privacy Policy.

6. Data Protection Agreements

All third parties with whom we share your personal information are bound by strict data protection agreements. These agreements require them to:

￮ Process your data only for the purposes specified by us.

￮ Implement appropriate security measures to protect your information.

￮ Comply with applicable privacy laws and regulations.

7. International Data Transfers

If your personal information is transferred to third parties located in other countries, we will ensure that such transfers comply with applicable data protection laws. For example, if data is transferred outside the European Economic Area (EEA), we will ensure that adequate safeguards, such as Standard Contractual Clauses (SCCs), are in place.

8. Your Control Over Data Sharing

You have the right to object to the sharing of your personal information in certain circumstances, particularly when data is shared for marketing or analytics purposes. To exercise this right, please contact us using the provided channels.

By using Ki Live’s services, you acknowledge and agree to the sharing, transfer, and disclosure of your personal information as described above. We are committed to maintaining transparency and ensuring that your data is handled with the utmost care and security. If you have any questions or concerns, please do not hesitate to contact us.

4. Safeguarding Your Personal Information

We employ industry-standard security measures to protect your data from unauthorized access, misuse, or loss. These measures include data anonymization, robust access controls, and regular staff training. If you suspect a security breach, please contact us immediately.

5. Managing Your Personal Information

You have the right to access, update, or delete your personal data. To do so:

Please note that some data may remain in backup systems temporarily due to technical or legal requirements.

6. Legal Basis for Data Processing and Your Rights

1. Legal Basis for Data Processing

At Ki Live, we process your personal data in strict compliance with applicable privacy laws and regulations. The legal grounds for processing your personal information include the following:

￮ Consent: In certain cases, we will explicitly ask for your consent to collect and use your personal data. You have the right to withdraw your consent at any time.

￮ Contractual Obligations: When processing your personal data is necessary to fulfill a contract or agreement with you, we rely on this legal basis.

￮ Legitimate Interests: We may process your data where it is necessary for our legitimate interests, such as ensuring app security, maintaining functionality, and enhancing user experience.

￮ Legal Compliance: We may process your personal data to comply with legal or regulatory obligations, such as tax laws, fraud prevention, or law enforcement requests.

￮ Public Interest: In some cases, we may process your data for tasks carried out in the public interest, such as public health or safety concerns.

2. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

￮ Right to Access: You can request access to the personal data we hold about you at any time.

￮ Right to Correction: If your personal data is inaccurate or incomplete, you have the right to request corrections or updates.

￮ Right to Deletion: In specific situations, you can request the deletion of your personal data.

￮ Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances.

￮ Right to Data Portability: You have the right to receive your personal data in a transferable format and, where feasible, transfer it to another controller.

￮ Right to Object: You can object to the processing of your personal data, particularly when it is based on legitimate interests or used for direct marketing purposes.

￮ Right to Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

￮ Right to File a Complaint: If you believe we have violated privacy laws, you have the right to lodge a complaint with your local data protection authority.

3. International Privacy Law Compliance

Ki Live adheres to international privacy laws and regulations applicable to different regions, including but not limited to:

￮ General Data Protection Regulation (GDPR): Applies to users in the European Union (EU) and the European Economic Area (EEA).

￮ California Consumer Privacy Act (CCPA): Governs the privacy rights of California residents.

￮ Brazilian General Data Protection Law (LGPD): Applies to users in Brazil.

￮ Personal Information Protection and Electronic Documents Act (PIPEDA): Applicable to users in Canada.

￮ Virginia Consumer Data Protection Act (VCDPA): Protects the privacy rights of Virginia residents.

￮ Other Regional or National Laws: Depending on your location, additional privacy laws may apply.

7. Your Privacy Rights in California under the CCPA

California residents have specific rights under the California Consumer Privacy Act (CCPA). These include:

a. Right to Know:
You can request details about the personal information we have collected, used, shared, or sold in the last 12 months. This includes:

▪ The categories and specific pieces of personal information collected.

▪ The sources from which your data was collected (e.g., directly from you, your device, or third parties).

▪ The business or commercial purposes for collecting your data (e.g., service improvements, marketing, or fraud prevention).

▪ Categories of personal information disclosed for business purposes.

▪ Categories of personal information sold to third parties, if applicable.

▪ The third parties with whom we have shared or sold your data.

b. Right to Delete:
You can request the deletion of your personal data. Once verified, we will delete your data and instruct our service providers to do the same, unless retention is required by law or for other legitimate reasons.

c. Right to Opt-Out of Data Sales:
You have the right to opt out of the sale of your personal information. You can exercise this right by visiting our "Privacy Settings" page or contacting us directly.

d. Right to Non-Discrimination:
You can exercise your privacy rights without facing discrimination. We will not deny services, charge different rates, or alter service quality based on your privacy choices.

e. Right to Opt-Out of Targeted Advertising:
You can opt out of the sharing of your personal data for targeted advertising purposes.

8. LGPD Compliance Notice (Applicable to Brazil)

For users in Brazil, Ki Live complies with the Brazilian General Data Protection Law (LGPD). Under the LGPD, you have the following rights:

￮ Right to Access: You can request information about the personal data we hold and how it is being processed.

￮ Right to Correction: You can request corrections to inaccurate, incomplete, or outdated personal data.

￮ Right to Erasure: Where legally permitted, you can request the deletion of your personal data.

￮ Right to Information: You have the right to know which organizations we share your data with and the reasons for doing so.

￮ Right to Revoke Consent: You can withdraw previously granted consent for specific data processing activities.

￮ Right to Object: You can object to the processing of your personal data based on legitimate interests.

￮ Right to Data Transfer: You can request that we transfer your personal data to yourself or a third party.

￮ Right to File a Complaint: If you believe your data protection rights have been violated, you can file a complaint with the National Data Protection Authority (ANPD).

9. Exercising Your Opt-Out Rights

Ki Live is committed to safeguarding your privacy in accordance with international data protection laws, including the GDPR and VCDPA. You have the right to opt out of specific data processing activities, such as:

a. Opt-Out of Data Sharing: You can choose not to share your personal data with third parties, particularly for purposes like analytics or marketing.

b. Withdraw Consent: If you previously granted consent for data processing, you can withdraw it at any time.

c. Opt-Out of Data Analysis: You can opt out of data analysis processes used to improve services or personalize your experience.

To exercise these rights, please contact our privacy team at debendronathmanik@gmail.com. Clearly specify the processing activities you wish to opt out of, and we will process your request promptly.

10. Commitment to Compliance

Ki Live is fully committed to respecting your privacy rights and adhering to the legal obligations set forth by applicable privacy laws. We continuously monitor and update our practices to ensure compliance with evolving regulations.

For further information or to exercise your rights, please contact us using the details provided in this Privacy Policy.

By using Ki Live’s services, you acknowledge and agree to the terms outlined in this Policy. Thank you for trusting us with your privacy.

11. Protection of Minors' Personal Information

Our services are not intended for users under 18. We do not knowingly collect data from minors and will remove such information if discovered.

12. Changes to This Privacy Policy

We may update this Policy to reflect changes in our practices or legal requirements. Significant updates will be communicated clearly, and your continued use of our services indicates acceptance of the revised Policy.

13. Data Protection Officer (DPO)

At Ki Live, we take your privacy seriously and have appointed a dedicated Data Protection Officer (DPO) to oversee all matters related to the protection of your personal information. Our DPO, Ethan Walker, is responsible for ensuring that we comply with applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other regional privacy laws.

If you have any questions, concerns, or requests regarding how your personal data is collected, used, stored, or shared, or if you wish to exercise your privacy rights, you can reach out to our DPO directly. Ethan Walker is available to provide clarity on our data processing practices, address any privacy-related issues, and assist you in resolving concerns promptly and effectively.

You can contact our DPO via email at debendronathmanik@gmail.com. Please include as much detail as possible about your inquiry or request to help us respond efficiently.

14. Controller Information

Ki Live is the data controller responsible for managing your personal information in connection with our products and services. As the controller, we determine the purposes and means of processing your personal data, ensuring that it is handled in compliance with applicable privacy laws and regulations.

Our commitment to transparency and accountability means that we are here to address any questions or concerns you may have about your personal information. Whether you want to understand how your data is being used, request access to your information, or seek clarification on our privacy practices, we are ready to assist you.

For inquiries related to your personal data, please contact us at debendronathmanik@gmail.com. Our team will review your request and respond in a timely manner.

Address:
Bangladesh, Sadi, Mandalerhat-5620, Ulipur, Kurigram

15. Contact Us

Your feedback and questions are important to us. If you have any inquiries, comments, or suggestions regarding this Privacy Policy or our data practices, we encourage you to reach out. Our customer service team is dedicated to providing you with the support you need and ensuring that your concerns are addressed promptly.

You can contact us in the following ways:

￮ Via Email: Send an email to debendronathmanik@gmail.com with your inquiry.

We strive to respond to all requests within 15 days of receipt. If your request requires additional time to process, we will notify you and keep you updated on the progress.

By using Ki Live’s products and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. We are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and security.

Thank you for trusting Ki Live with your privacy. We value your confidence in us and are dedicated to maintaining a safe and transparent environment for all our users.